Frequently Asked Question

General
Beauty & Spa Services
Birthday Parties/Private Events

Do I need to book tickets in advance?

While walk-ins are welcome, we highly recommend booking tickets in advance through our website to guarantee your spot, especially during peak hours or weekends.

What age group is Pixie Trixie Playhouse suitable for?

Pixie Trixie Playhouse is designed for children ages 2 to 12, with activities suitable for toddlers to pre-teens. All children under 12 must be accompanied and supervised by a responsible adult.

From what age onwards would a child required a paid admission ticket?

Children above the age of 1 require a paid admission ticket. Infants under 1 year old are granted free entry if accompanied by a paying child.

What should my child wear to the Playhouse?

Children should wear comfortable play clothes and must wear non-slip socks while in the play areas. Non-slip socks are required for safety and hygiene.

Are food and drinks allowed inside?

Outside food and drinks are not permitted inside the play areas, except for bottled water and baby milk. If you need to consume food, please use the designated patio area.

Is there a place to store personal belongings?

We provide storage cubbies and lockers for your convenience. However, Pixie Trixie Playhouse is not responsible for lost, stolen, or damaged items.

Can I host a birthday party or private event at Pixie Trixie Playhouse?

Absolutely! At Pixie Trixie Playhouse, we offer tailored birthday party and private event packages. For more details, please reach out to our events team or click on this link to learn more about our birthday/private event package.

What if I need to cancel or reschedule my booking?

Cancellations are not permitted. However, tickets remain valid for three months from the date of purchase.

Can you share more about your Ultimate Pixie Spa Experience?

Certainly! The Ultimate Pixie Spa Experience begins with a fun shopping trip where children get to select their favorite nail polishes, headbands, temporary tattoos, accessories, bath robes, and hair accessories. Once they’ve picked out their items, they are escorted to our comfortable spa sofa, where they are greeted with a welcome sparkling drink served in fancy champagne glasses.

From there, the pampering begins! Our friendly staff will provide a delightful hand and foot spa, followed by a mini manicure and pedicure. After enjoying these relaxing services, children will move to the makeup table for a light makeup session and hairstyling, complete with a shiny hair glitter spray as the perfect finishing touch.

After their spa experience, the fun continues as they head over to our enchanted playground, where they can explore and play with a wide variety of toys, ball pits, and other magical play areas. It’s a full day of fun, relaxation, and enchantment!

Do you offer different or smaller spa service options?

You’re welcome to select from our smaller packages that cater to specific needs! We offer options like the Mini Mani & Pedi, or just Makeup and Hair Styling. We also have a boys-only package that includes spa treatments specifically designed with their interests in mind. You have the flexibility to select the services that best fit your child’s preferences and needs.

Can boys participate in the spa activities?

Absolutely! Our spa activities are designed to be inclusive and fun for all children, regardless of gender. Everyone is welcome to join in on the pampering and self-care experience. We also have a boys-only package that includes spa treatments specifically designed with their interests in mind.

Are the makeup products used at Pixie Trixie Playhouse safe for children’s skin?

Yes, all makeup products used at Pixie Trixie Playhouse are child-friendly, hypoallergenic, and specifically chosen for sensitive skin. We prioritise safety and only use products that are gentle and safe for young skin.

What types of products are used during the DIY facial activities?

We use only pure organic ingredients with no added chemicals. All products are child-friendly, safe to use, and specifically chosen to be gentle on young, sensitive skin.

What does a mini mani and pedi include?

A mini mani and pedi at Pixie Trixie Playhouse are simplified versions of traditional manicures and pedicures, designed specifically for children. These services typically include gentle nail cleaning, light filing, and the application of non-toxic, water-based nail polish. The focus is on fun and pampering rather than extensive nail care, ensuring a safe and delightful experience for our young guests.

My child has sensitive skin/eczema. Can they still participate in the makeup and DIY facial activities?

They can participate, but it is at your own discretion. We strive to use gentle, child-friendly products specifically formulated to be safe for sensitive skin. However, if you have any concerns, please inform our staff, and we will do our best to accommodate your child's needs. Parents are encouraged to monitor their child's comfort and skin condition throughout the activity.

Please be advised that Pixie Trixie Playhouse assumes no responsibility for allergic reactions, and participation in these activities is at your discretion and risk. We strongly encourage you to read and understand the waiver provided, which outlines these terms in detail

What if my child has an allergic reaction to the makeup or facial products?

Should your child exhibit any signs of an allergic reaction, please inform our staff immediately. We are equipped with basic first aid supplies and will assist with removing the products and monitoring your child’s condition. In the event of a severe reaction, we will promptly contact emergency medical services for further assistance.

Please be advised that Pixie Trixie Playhouse assumes no responsibility for allergic reactions, and participation in these activities is at your discretion and risk. We strongly encourage you to read and understand the waiver provided, which outlines these terms in detail.

Is there a minimum age requirement for participating in the spa activities?

Our spa activities are designed for children ages 2 and up. We ensure that all products and applications are age-appropriate and safe for young skin.

How are makeup brushes and tools sanitized?

We uphold strict hygiene standards by thoroughly cleaning and sanitizing all makeup brushes and tools between each use. Additionally, we utilise single-use applicators to ensure the highest level of cleanliness and safety.

How are the manicure and pedicure tools sanitized between uses?

We prioritise hygiene and safety by using single-use nail files for each child, ensuring they are not shared between guests. Additionally, each child receives brand-new bottles of nail polish, which they get to keep after their session. We do not reuse nail polishes or nail files to maintain the highest standards of cleanliness and personal care.

How can I remove the makeup or nail polish after the session?

The makeup & nail polishes used at Pixie Trixie Playhouse is water-based and can be easily removed with warm water and a gentle cleanser.

Can I stay with my child during their spa treatment?

Yes, parents are welcome to stay with their child during spa treatments to provide reassurance and oversee the process. Our goal is to create a relaxing and enjoyable experience for both the child and the parent.

What should my child wear during spa activities?

Children are welcome to wear their regular, comfortable clothing during spa activities. For DIY facials, we provide adorable spa headbands to keep hair away from the face, which they get to take home afterward. We also offer bath robes to enhance the experience and make it even more fun and enjoyable for the kids.

How long do the spa treatments typically take?

The Ultimate Pixie Spa Experience, which includes a hand and foot spa, DIY facial, mini mani and pedi, makeup, and hairstyling, takes approximately 40 minutes. We design our sessions to be short and engaging, ensuring they are perfectly suited to the attention span of young children.

Can I book a private spa session for my child and their friends?

Yes, we offer private spa sessions perfect for birthdays or special celebrations. These sessions provide exclusive access to our spa facilities, personalised attention from our staff, and a relaxing, private atmosphere. For more details, please reach out to our events team or click on this link to learn more about our birthday/private events package.

Can I hold a birthday party/private events at Pixie Trixie Playhouse?

Yes, you can host a birthday party/private events at Pixie Trixie Playhouse by booking the entire venue for your special occasion. Private bookings provide exclusive access to all of our facilities, offering a personalised and intimate experience for you and your guests.For more details, please reach out to our events team or click on this link

What is included in the party packages?

What is in the Pixie Spa Treat Bag?

The contents of the Pixie Spa Treat Bag are subject to change. For the most current information on what is included, please contact our events team and we’ll be happy to provide you with the details.

How early should I book a birthday party or private event?

To ensure availability, we recommend booking your event at least 4-6 weeks in advance, especially for weekend dates or during peak seasons. This allows us ample time to plan and customise your event according to your specifications.

How do I make a reservation?

You can make a reservation through our website or contact us through our events hotline: +6591234567

When is my party booking confirmed?

Your party booking will be confirmed only after a deposit has been made and a booking confirmation has been sent to you. Please ensure that the deposit is completed promptly to secure your preferred date and time for the event.

When do I pay the remaining balance for the party?

The remaining balance for your party can be paid on the day of the event

What if I need to cancel or reschedule my event?

If you need to reschedule your event, please reach out to us as soon as possible, and we will make every effort to accommodate your request. Please note that once the booking is confirmed, the party deposit is non-refundable.

Are there any additional activities or entertainment options available?

Yes, we offer a variety of additional activities and entertainment options to enhance your party, such as face painting, balloon twisting, magic shows, and more. These can be added to your package for an extra fee.

What if I have more adults or kids than the party package allows?

Due to space restrictions, we can only accommodate up to 40 guests in total, consisting of 20 kids and 20 adults. However, if you have fewer adults, you may increase the number of kids as long as the total guest count does not exceed 40. For any additional children beyond the initial 20, a fee of $75 per child will apply. Please ensure to keep within the specified limits for a safe and comfortable event experience.

Is there a discount if my guest count is fewer than 40 people?

No, the full package price remains the same even if you have fewer than 40 guests, as the booking reserves the entire venue exclusively for your event. This allows you full access to all facilities and services provided in the package.

Is the birthday cake included in the party package?

The birthday cake is not included in the party package, but you are welcome to bring your own cake for the celebration. Please note that Pixie Trixie Playhouse will not be held liable for any illness or issues caused by or related to outside food consumed on the premises. We encourage you to ensure that any food brought in meets safety and quality standards to provide a safe experience for all guests.

Can I bring my own food caterer?

Yes, you can bring your own caterer for your event at Pixie Trixie Playhouse. Your caterer will be allowed to set up at the outdoor patio area, providing a convenient space for food preparation and serving. We recommend coordinating with our team in advance to ensure that all arrangements meet your event needs and to facilitate a smooth setup process. Please note that Pixie Trixie Playhouse will not be held liable for any illness or issues caused by or related to outside food consumed on the premises. We encourage you to ensure that any food brought in meets safety and quality standards to provide a safe experience for all guests.